Privacy Policy

GuzoHomes is a real estate platform connecting property buyers, renters, sellers, and agents in Ethiopia. We operate via our website at guzohomes.com and our Telegram Bot @GuzoHomesbot.

Contact: support@guzohomes.com

From All Users

• Account info — name, email, phone number, Telegram ID & username
• Preferences — language (EN/AM), currency, user type (buyer/seller/agent)
• Usage data — anonymized search queries, page views, interaction timestamps

From Property Listers

• Property details — title, description, price, location, photos
• Business information for commercial listings

From Property Seekers

• Search queries and filters
• Saved / favorited properties
• Inquiry messages sent to listers

• Connect buyers with sellers/agents — our core purpose
• Display property listings on our website and bot
• Send inquiry notifications to property listers
• Improve our service via anonymized usage patterns
• AI-assisted features (search parsing, message polishing, typo correction)

AI Processing: We use AI-powered features for search parsing, message polishing, and typo correction. Your messages are processed in real-time and not stored by our AI providers. No training is done on your data.

We use trusted third-party service providers to help operate our platform, including services for:

• Cloud hosting and infrastructure — to serve our website and store data securely
• Database and authentication — to manage your account and property data
• AI processing — to power search and smart features (messages processed in real-time, not stored)
• Messaging platforms — to deliver bot experiences where you interact with us (e.g., Telegram)

These providers only receive data necessary to perform their function. We do not sell your data, share it with advertisers, or use it outside GuzoHomes. All providers are contractually bound to protect your information.

We use minimal cookies strictly for authentication (session management) and storing your preferences (language, theme). We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

• Data is stored on secure cloud infrastructure with encryption at rest
• All data transmission uses HTTPS
• Bot sessions are in-memory only — cleared on restart
• Database access is restricted to authorized personnel

• Active accounts: Data kept while you use the service
• Inactive accounts: Data retained for 12 months after last activity, then deleted
• Deleted listings: Removed from public view immediately, purged within 30 days
• Inquiries: Retained for 6 months, then archived

You have the right to:

• Access — View all data we hold about you (via your account settings)
• Rectification — Update your personal information at any time
• Deletion — Request complete deletion of your account and all associated data
• Portability — Download a copy of all your data in a portable format
• Restriction — Ask us to limit processing of your data

You can exercise these rights from your account settings or by emailing support@guzohomes.com.

GuzoHomes is not intended for users under 18. We do not knowingly collect data from minors.

We may update this policy. Significant changes will be announced via our platform. Continued use after changes constitutes acceptance.

For privacy questions or data requests:

• Email: support@guzohomes.com
• Telegram: @GuzoHomesbot
• Website: guzohomes.com